1. Scope of Service
These Terms and Conditions govern the use of the WhatsApp-based hospital appointment booking service (“Service”). The Service allows users to request and manage medical appointments.
2. Service Provider
[Hospital / Clinic Name]
[Address]
Email: [Email]
Technical Operator:
[Your Company Name] (Data Processor)
3. Eligibility
- You must be at least 18 years old, or
- Use the Service under supervision of a parent/legal guardian
4. Description of Service
- Request appointments
- Receive confirmations
- Receive reminders and notifications
5. Appointment Booking
- Appointments are subject to availability
- Booking is confirmed only after confirmation message
- The Provider may reschedule or cancel appointments if necessary
6. User Obligations
- Provide accurate and complete information
- Do not misuse the Service
- Do not send false or harmful content
7. Use of WhatsApp
This Service operates via WhatsApp (Meta Platforms Ireland Ltd.).
- You agree to communicate via WhatsApp
- You acknowledge it is a third-party platform
- The Provider is not responsible for WhatsApp outages or data handling
8. Data Protection
Personal data is processed in accordance with GDPR and our Privacy Policy. Only necessary data is collected, and sensitive health data is not processed via WhatsApp.
9. Cancellation & Rescheduling
- You may cancel or reschedule via WhatsApp
- Deadlines may apply depending on clinic policy
- Repeated missed appointments may restrict access
10. Availability of Service
The Service may be temporarily unavailable due to maintenance or technical issues. We do not guarantee uninterrupted availability.
11. Liability
To the extent permitted under German law:
- Full liability for intent and gross negligence
- Limited liability for slight negligence (essential obligations only)
- No liability for indirect damages or data loss
This does not apply to liability for personal injury or mandatory legal provisions.
12. No Medical Advice
This Service is strictly for administrative purposes and does not replace professional medical consultation.
13. Termination
The Provider may suspend or terminate access in case of misuse. Users may stop using the Service at any time.
14. Intellectual Property
All system content and processes are protected by applicable intellectual property laws.
15. Changes to Terms
These Terms may be updated at any time and communicated via website or WhatsApp.
16. Governing Law
These Terms are governed by the laws of the Federal Republic of Germany.
17. Place of Jurisdiction
The place of jurisdiction is the registered office of the Provider, where legally permitted.
18. Severability Clause
If any provision is invalid, the remaining provisions remain effective.
19. Contact
Email: [Insert Email]
Address: [Insert Address]